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Free Print Offer

Very Simple - You can choose any print on our website, and any size you like(subject to limitations). All you pay for is the frame or frame and mount combination. The price you see is the total price you will pay including shipping(see delivery terms) and including VAT. We do not supply on a print only basis under any circumstances and the free print offer is only valid when paying for the framing element.

Discounts

Again very straightforward and no catches.

Buy 2,3,4 or 5 framed pictures and you will receive a 10% discount.
Buy 6 or more framed pictures and you will recieve a 15% discount.

Please note that the discount will not be calculated, displayed or deducted until you proceed to Step 1 of the checkout procedure.

Delivery Information

Free Delivery is available to all addresses in Mainland England, Wales and most of Scotland. Remote Scotland, Scottish Highlands, UK Isles & Republic of Ireland deliveries carry a surcharge of £10 per order.

All goods will be despatched within 4 full working days from receipt of the order. If you have not received your order within 6 full working days please contact us via our contact form

Delivery is carried out by our nominated service. Deliveries will be made between 7am - 7pm Monday - Friday.

The delivery service is for two attempts to the address you give us on checkout. Should our courier be unable to deliver on two or more occassions and if they receive no response to the calling cards left, they may return the parcel to us. If your parcel is returned to us following failed delivery attempts additional fees total £25.00 will be payable to cover the costs we will incur

Return / Refund Policy

Every item is manufactured to customer specification and under the terms of UK consumer law we are under no obligation to offer a refund or exchange.
However we do understand that you may simply not like the picture when you receive it. Therefore should you wish to return any item to us we will offer a refund of 75% of the original framed picture price. You will be required to return the item to us in it's original packing and in it's original condition. All costs for returning the item to us must be covered by the customer and you must return the item to us via a "Signed For" courier service.

Damage

Every item is inspected for damage before being despatched. In the unlikely event your goods are damaged on receipt you must contact us via email within 48 Hours of receipt(receipt being deemed to be when the courier received a signature). We may request photographic evidence of any damage to help us process our claim.
When we have received evidence of the damage we will despatch a new product as soon as possible.
We will not accept claims for damage if the goods have been in your procession for longer than 48 hours.
Our generous refund policy does not apply to any item that has already been replaced following a damage claim.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.